This document is a translation. In the event of a dispute, the French text shall prevail.
Last update: 10/12/2025
ARTICLE 1 - Scope of application
These General Terms and Conditions of Sale (hereinafter referred to as "GTCS") apply, without restriction or reservation, to any purchase of the following services: The provision of SaaS (Software as a Service) access to a management platform dedicated to esport teams. The services include access to an administrative dashboard, planning tools (shared calendar, organisation of scrims), management of team members (roster), as well as performance analysis and video review (VOD) functionalities. as offered by the Provider to non-professional customers ("The Customers or the Customer") on the https://lowdout.gg website.
The main characteristics of the Services are presented on the https://lowdout.gg website. The Customer must familiarise himself/herself with them before placing an order. The choice and purchase of a Service is the sole responsibility of the Customer.
These GTC are available at all times on the https://lowdout.gg website and shall prevail over any other document.
The Customer declares that he/she has read these General Terms and Conditions of Sale and has accepted them by ticking the appropriate box before placing an order online at https://lowdout.gg.
In the absence of proof to the contrary, the data recorded in the Service Provider's computer system constitutes proof of all transactions concluded with the Customer.
The Service Provider's contact details are as follows:
- Lowdout, SASU
- Share capital of 500 euros
- Registered with the Paris Trade and Companies Registry under number 994685550
- 60 rue François 1er, 75008 Paris
- mail: contact@lowdout.gg
- telephone: 0769602038
Customs duties or other local taxes or import duties or state taxes may be payable. The Customer shall be solely liable for any such charges.
ARTICLE 2 - Prices
The Services are provided at the rates in force on the https://lowdout.gg website when the order is placed by the Service Provider.
Prices are given in Euros, excluding VAT and including VAT.
Prices take into account any discounts offered by the Service Provider on the https://lowdout.gg website.
These prices are firm and non-revisable during their period of validity, but the Service Provider reserves the right to change the prices at any time outside their period of validity.
Prices do not include processing, dispatch, transport and delivery charges, which are invoiced in addition, under the conditions indicated on the site and calculated before the order is placed.
The payment requested from the Customer corresponds to the total amount of the purchase, including these costs. An invoice is drawn up by the Service Provider and given to the Customer when the Services ordered are provided.
ARTICLE 3 - Orders
It is the Customer's responsibility to select the Services they wish to order on the https://lowdout.gg website, in accordance with the following procedures:
The Customer selects the desired subscription plan on the Site. They create a user account or log in, check the details of their order (price, duration) and correct any errors before confirming. They must then accept these GCS and proceed to payment via the secure system. Once payment has been validated, the Customer will receive a confirmation email and access to the Service will be unblocked immediately.
The sale will only be considered valid once the price has been paid in full. It is the Customer's responsibility to check the accuracy of the order and to report any errors immediately.
Any order placed on the https://lowdout.gg website constitutes the formation of a contract concluded remotely between the Customer and the Service Provider.
The Service Provider reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.
Customers can track the progress of their order on the site.
Placing an order on the https://lowdout.gg website implies the conclusion of a contract for a minimum period of 1 month, renewable for the same period by tacit agreement.
Under the terms of Article L 215 -1 of the French Consumer Code, reproduced below:
"For service contracts concluded for a fixed term with a tacit renewal clause, the trader providing the service shall inform the consumer in writing, by letter or dedicated e-mail, no earlier than three months and no later than one month before the end of the period authorising rejection of renewal, of the possibility of not renewing the contract he has concluded with a tacit renewal clause. This information, provided in clear and comprehensible terms, shall mention, in a visible box, the deadline for non-renewal. Where this information has not been sent to the consumer in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time after the renewal date. Advances made after the last renewal date or, in the case of open-ended contracts, after the date of conversion of the initial fixed-term contract, shall in this case be reimbursed within thirty days of the termination date, less the sums corresponding, up to that date, to the performance of the contract. The provisions of this article apply without prejudice to those which legally subject certain contracts to specific rules regarding consumer information. "
Article L215-2 of the French Consumer Code excludes the application of article L215-1 to operators of drinking water and wastewater services. Conversely, article L215-3 of the French Consumer Code states that these rules apply to contracts concluded between professionals and non-professionals.
Article L241-3 of the French Consumer Code penalises professionals who fail to make refunds in accordance with the conditions set out in article L 215-1 of the French Consumer Code
ARTICLE 4 - Terms of payment
The price is paid by secure payment as follows:
The price is payable in full by the Customer on the day the order is placed.
Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider for banking transactions carried out on the https://lowdout.gg website.
Payments made by the Customer will not be considered final until the Service Provider has actually received the sums due.
The Service Provider shall not be obliged to provide the Services ordered by the Customer if the Customer does not pay the Service Provider in full in accordance with the above conditions.
ARTICLE 5 - Provision of Services
The Services ordered by the Customer will be provided as follows:
The Services are provided in the form of a SaaS (Software as a Service) solution accessible via the Internet. Access to the platform is activated automatically as soon as payment is validated. The Customer accesses the Services using their personal login details.
The said Services will be provided within a maximum period of Immediately following validation of the order.
ARTICLE 6 - Right of withdrawal
In accordance with the provisions of article L.221-18 et seq. of the French Consumer Code, the Customer has a cooling-off period of 14 days from the date of subscription to the Service to exercise his right of withdrawal without having to justify his decision or pay any penalty.
However, in accordance with the provisions of article L.221-28 of the French Consumer Code, the right of withdrawal may not be exercised for contracts for the supply of services that have been fully executed before the end of the withdrawal period and for which execution has begun after the consumer's express prior agreement and express waiver of his right of withdrawal.
In order to exercise the right of withdrawal, the Customer must inform the Service Provider of their decision to withdraw by a means that allows a written record to be kept (post, e-mail) before the withdrawal period expires.
If the right of withdrawal is exercised in time, the Service Provider will refund all payments received from the Customer, including delivery costs (without undue delay and, in any event, no later than 14 days from the date on which the Service Provider is informed of the Customer's decision to withdraw). The refund will be made using the same means of payment as that used by the Customer for the initial transaction, unless the Customer expressly agrees to another means of payment and at no cost to the Customer.
ARTICLE 7 - Guarantees
The Service Provider warrants to the Customer that the Services provided comply with the provisions of these GTS and the descriptions on the https://lowdout.gg website.
The Customer has a period of 30 days from the provision of the Services in which to notify the Service Provider, in writing (by e-mail or post), of the existence of any defects or lack of conformity.
The Service Provider will reimburse or rectify or have rectified (as far as possible) the services deemed defective as soon as possible and at the latest within 30 days following the Service Provider's discovery of the defect or fault. This refund may be made by bank transfer or cheque.
The Service Provider's guarantee is limited to reimbursement of the Services actually paid for by the Customer.
The Service Provider shall not be held liable or in default for any delay or non-performance resulting from the occurrence of a case of force majeure as usually recognised by French case law.
The Services provided through the Service Provider's website comply with the regulations in force in France. The Service Provider may not be held liable in the event of non-compliance with the legislation of the country in which the Services are provided, which it is up to the Customer, who is solely responsible for choosing the Services requested, to check.
ARTICLE 8 - Personal data
The Customer is hereby informed that the collection of his personal data is necessary for the sale of the Services and their performance and delivery, as well as for their transmission to third parties involved in the performance of the Services. This personal data is collected solely for the performance of the service contract.
8.1 Collection of personal data
The following personal data are collected on the https://lowdout.gg website:
Opening an account
When creating a customer/user account: Nicknames, login details (Discord/Google), Identifiers (Discord) Last name, First name, Email address.
Payment
As part of the payment process for the Services offered on the https://lowdout.gg website, the latter records financial data relating to the Customer's bank account or credit card.
8.2 Recipients of personal data
Personal data is used by the Service Provider and its co-contractors for the performance of the contract and to ensure the efficiency of the service provision, its completion and delivery.
The category(ies) of co-contractor(s) is (are) :
- Payment institution service providers
The data controller is the Service Provider, within the meaning of the French Data Protection Act and from 25 May 2018 of Regulation 2016/679 on the protection of personal data.
8.4 limitation of processing
Unless the Customer expressly agrees, his/her personal data will not be used for advertising or marketing purposes.
8.5 Data retention period
The Service Provider will keep the data thus collected for a period of 5 years, covering the period of limitation of the applicable contractual civil liability.
8.6 Security and confidentiality
The Service Provider implements organisational, technical, software and physical digital security measures to protect personal data against alteration, destruction and unauthorised access. However, it should be noted that the Internet is not a completely secure environment and the Service Provider cannot guarantee the security of the transmission or storage of information on the Internet.
8.7 Implementation of Customer and user rights
Pursuant to the regulations applicable to personal data, Customers and users of the https://lowdout.gg website have the following rights:
- They may update or delete their data in the following ways: By sending a request by email to the company's contact address or directly via the user account settings on the platform.
- They may delete their account by writing to the e-mail address indicated in article 9.3 "Data controller"
- They may exercise their right of access to the personal data concerning them by writing to the address indicated in article 9.3 "Data controller"
- If the personal data held by the Service Provider is inaccurate, they may request that the information be updated by writing to the address indicated in Article 9.3 "Data controller"
- They may request the deletion of their personal data, in accordance with applicable data protection laws, by writing to the address indicated in article 9.3 "Data controller"
- They may also request the portability of data held by the Service Provider to another service provider
- Lastly, they may object to the processing of their data by the Service Provider. These rights, provided they do not object to the purpose of the processing, may be exercised by sending a request by post or e-mail to the Data Controller whose contact details are given above.
The data controller must respond within a maximum of one month. If the Customer's request is refused, reasons must be given.
The Customer is informed that in the event of refusal, he or she may lodge a complaint with the CNIL (3 place de Fontenoy, 75007 PARIS) or refer the matter to a judicial authority.
The Customer may be asked to tick a box by which they agree to receive informative and advertising emails from the Service Provider. They may withdraw their consent at any time by contacting the Service Provider (contact details above) or by following the unsubscribe link.
ARTICLE 9 - Intellectual property
The content of the https://lowdout.gg website is the property of the Seller and its partners and is protected by French and international intellectual property laws.
Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.
ARTICLE 10 - Applicable law - Language
These General Terms and Conditions and any transactions arising from them are governed by and subject to French law.
These GTC are written in French. In the event that they are translated into one or more foreign languages, only the French text will be deemed authentic in the event of a dispute.
ARTICLE 11 - Disputes
For any complaint, please contact the customer service department at the postal or e-mail address of the Service Provider indicated in ARTICLE 1 of these GTC.
The Customer is hereby informed that, in the event of a dispute, he or she may in any event have recourse to conventional mediation, with the existing sectoral mediation bodies, or to any alternative dispute resolution method (conciliation, for example).
In this case, the appointed mediator is E-mail :
Customers are also informed that they may also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show
All disputes arising from the purchase and sale transactions concluded in application of these GTCS and which have not been settled amicably between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.